Customer Challenges

A Top Crypto firm was manually onboarding their clients using emails and Excel spreadsheets, causing delays—especially when clients had to trade as soon as possible. With required KYC checks and compliance regulations, the manual process was too slow.

Problem

• Time wasted on low-value tasks: teams spent a lot of time capturing client data and validating every field manually.
• Slow transaction processing: onboarding each client took days as applications moved across Sales, Compliance, Credit, Tax, and Legal teams.
• Siloed data scattered across team folders made consolidation during regulatory reviews a huge pain.

Solution Highlights

Unqork provided the client with a consolidated solution for all onboarding needs which included:

• Automated forms sent to clients to collect onboarding details.
• Individual dashboards for each onboarding team to view progress.
• Ability to request additional information from clients with automated messages, reminders, and trackers.
• Syncing data into downstream systems using daily batch integrations.

Key Success Metrics