Customer Challenges

A top-20 P&C carrier was looking to reimagine its home-grown Excel-based Rate, Quote, Bind system to lower cost and complexity while increasing speed to market.

Problem

• Accelerating technology complexity, driven by locally optimized technology decisions
• Increased cost and risk from excess variability
• Creation of low-value inconsistencies, increasing operational overhead
• Difficulty scaling common pattern and best practices across diffused efforts

Solution Highlights

Seeking to create a richer UW experience and end-to-end digital solution for 8 specialty products. To digitize intake-to-bind operations, the carrier used Unqork to develop an:

• Submission: Automatic data sync between systems and submissions to reduce duplicate data entry and increase data consistency across systems.
• Ratings: Supports current and prior rate versions during the “supported” period with user option to select version to use for quoting purposes.
• Quote/Bind: Supports multiple versions to support multiple rating scenarios. Automatic creation of subjectivities and inspection report request tasks.
• Task Management: Improved availability and accuracy of reporting for task completion and turnaround time. Automated creation and closing of tasks based on actions.
• Renewals: Mid-term endorsements included in the renewal account set-up with flags to alert underwriters during the renewal account review. A separate renewal dashboard with a list of upcoming renewals up to 120 days in advance.
• Referrals: Automatic creation of referral tasks; ability to send account summary for manager/peer review. Customizable referral rules for each profit center. Referral Dashboard providing an organized view for managers.
• Dashboard: Dashboard to view all tasks, due dates, assignees. Graphical view of work queues for better work management.
• Security: Single sign-on. Customized views and role-based access managed via AD Groups. Defined provisioning and deprovisioning process. Periodic and disciplined penetration and static code testing to continually identify and mitigate risks and threats.

Key Success Metrics