Customer Challenges

Specialty insurance with 80+ unique products and a specialized rating system required high-touch service, resulting in a manually-intensive process and poor client experience.

Problem

• Client application process was rife with manual work, paper forms, email exchanges, and complexity.
• Intake processes, systems, and even customer questionnaires varied by underwriter and channel (phone vs. email).
• Limited upfront data validation and remediation meant frequent back-and-forth with agents and customers.

Solution Highlights

End-to-end solution by product to digitize intake, quote, bind, and issue; streamline underwriter workflows; and optimize the customer, agent, and underwriter experience.

• Extensive UW analysis capabilities enabling a single UW desktop and agent portal for the specialty book.
• Digitized rating, ILF, and modifiers for rating algorithms; analysis; exceptions; classes; terms; and limits.
• Risk management and workups for financial analysis, business information, prior losses, and exposure analysis.
• Enhanced agent engagement through dashboards, communication, and notification features.
• Digitized policy management and related documents, subjectivities, and endorsements.

Key Success Metrics